FAQ - Shops

You can registrer and validate your account online, then start creating tax free forms for your customers immediately by printing the forms using a printer.

You must use the fallback procedure and manually fill the paper tax refund forms provided to you. You have to inform the Customs about the reason for using this fallback procedure, the reference number of each form, and your system expected recovery delay to come back to the regular process. The dedicated email address for this procedure is: pablo-secours@douane.finances.gouv.fr. The fallback procedure resulting from the failure of your computer systems or Internet connection cannot exceed five days.

Yes, as he resides outside the European Union.

A tax refund form can gather purchases made over 3 days only, i.e. on D-day + purchases made on the two previous days. For example, a purchase made on Saturday may be included in a form created on the following Monday, but not on the following Tuesday.

Watches, jewelry, sound and image reproduction devices (such as cameras, camcorders, DVD players), as well as automatic data processing machines (such as computers, digital tablets, USB drives), must include, in addition to their product name, their brand and serial number. This requirement also applies to leather goods sold by multi-brand retail stores.

FAQ - Shops

I would like to offer my customers the Fair Tax Free service , how should I proceed ?

My IT system is down and I cannot create tax refund forms for my international customers, what should I do ?

A customer is of Spanish citizenship but resides in Argentina. Is he eligible for a tax refund ?

A customer that has made some purchases in my shop over several days is asking me to edit a tax form including all these items, is it possible ?

In which cases must I provide more detailed product information on the tax refund form ?